h77 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how h77 ("h77", "we", "us", "our") collects, processes, stores, and protects personal information relating to users ("Player", "you", "your") of the h77 platform accessible at h77.bar. This Policy forms part of and should be read alongside h77's Terms & Conditions.

h77 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data-protection principles. We collect only the data we genuinely need to operate the platform safely, verify your identity, process your financial transactions, and deliver a personalised and compliant gaming experience to players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and the rest of Bangladesh.

2. Information We Collect

h77 collects personal data through three primary channels: information you provide directly, information generated by your use of the platform, and information obtained from trusted third parties. The categories of data we collect are described below.

Information You Provide Directly

• Registration data: full legal name, date of birth, gender, email address, mobile phone number, and residential address.
• Identity verification (KYC) documents: national identity card (NID), passport, or driving licence, plus proof of address such as a utility bill or bank statement.
• Payment information: mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account details, and card numbers where applicable. Full card numbers are never stored on h77 servers.
• Communications: messages and records of your interactions with h77 customer support via live chat or email.
• Voluntary profile information: preferred language, communication preferences, and any information you add to your player profile.

Information Generated by Platform Use

• Transaction records: deposit amounts, withdrawal amounts, dates, methods, and processing status for all financial activity on your account.
• Gaming activity: games played, bet amounts, game outcomes, session duration, and responsible gaming tool usage.
• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and referral URL.
• Cookie and tracking data: session identifiers, preference cookies, and analytics data collected through cookies and similar technologies (see Section 6).

Information from Third Parties

• Identity and age verification services: confirmation data returned by third-party KYC providers used to verify your identity documents and confirm your age.
• Payment processors: transaction confirmation, status updates, and fraud-screening signals from bKash, Nagad, Rocket, Upay, and card payment processors.
• Fraud prevention and anti-money laundering partners: risk scores and screening results used to protect the platform and comply with applicable obligations.

3. How We Use Your Information

h77 uses the personal data we collect for the following specific and clearly defined purposes:

• Account management: to create, maintain, and administer your h77 player account, including authentication, password resets, and profile updates.
• Identity and age verification: to confirm that you are who you say you are and that you meet the minimum age requirement of 21 years, in compliance with responsible gaming obligations.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card networks, and to maintain accurate financial records.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, account takeovers, and other forms of abuse.
• Customer support: to respond to your queries, resolve disputes, investigate complaints, and improve our support processes.
• Responsible gaming compliance: to monitor gaming patterns, apply deposit limits, loss limits, and session reminders, and to identify players who may be displaying signs of problem gambling.
• Platform improvement: to analyse aggregate usage patterns, improve the platform's features and performance, and develop new gaming content suited to Bangladesh players.

4. Legal Basis for Processing

h77 processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual necessity: processing required to enter into and perform our contract with you — namely, operating your player account, processing your transactions, and delivering the services you signed up for.
• Legal obligation: processing necessary to comply with applicable laws and regulations, including anti-money laundering requirements, age verification obligations, and responsible gaming rules.
• Legitimate interests: processing for fraud prevention, platform security, product analytics, and service improvement, where these interests are not overridden by your rights and freedoms.
• Consent: where you have given explicit consent to a specific processing activity, such as receiving marketing communications. You may withdraw consent at any time by contacting support or updating your account preferences.

5. Sharing Your Information

h77 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the following limited circumstances:

• Service providers and processors: third-party companies that assist us in operating the platform, including KYC verification providers, payment processors (bKash, Nagad, Rocket, card networks), game software providers (Pragmatic Play, Evolution Gaming, Microgaming, Spribe, Ezugi, NetEnt), cloud hosting providers, and customer support software vendors. These parties process data only on our instructions and under confidentiality obligations.
• Legal and regulatory authorities: where we are required by law, court order, or regulatory instruction to disclose personal data — for example, in response to anti-money laundering investigations or law-enforcement requests.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of h77's business assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.
• With your explicit consent: where you have specifically agreed to a disclosure, such as participation in a third-party promotion.

6. Cookies and Tracking Technologies

h77 uses cookies and similar tracking technologies to operate the platform, remember your preferences, keep your session secure, and understand how players navigate the site. Cookies are small text files stored on your device by your browser. They do not contain executable code and cannot access other data on your device.

Types of Cookies We Use

• Essential cookies: strictly necessary for the platform to function. These enable secure login, maintain your session state, and remember your language preference. They cannot be disabled without breaking core functionality.
• Functional cookies: used to remember your preferences such as your chosen language and display settings, so you do not need to reset them on every visit.
• Analytics cookies: aggregate, anonymised data about how players use the platform — which pages are visited most, where players enter and exit, and which features are used. This data helps us improve the h77 experience and is never linked back to your individual identity.

You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in and using the h77 platform. Disabling functional or analytics cookies will not affect your access to games or your account.

7. Data Retention

h77 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, and to resolve disputes or enforce our agreements. The following retention principles apply: account data is retained for the duration of your active account plus a minimum of five years after account closure, in line with standard financial record-keeping requirements. Transaction records are retained for a minimum of five years from the date of each transaction. KYC documents are retained for a minimum of five years from the date of verification or account closure, whichever is later. Communication records with support are retained for two years unless required longer for an open dispute or investigation.

When personal data is no longer required for any legitimate purpose, h77 securely deletes or irreversibly anonymises it in accordance with industry best practice. Anonymised aggregate data (from which you cannot be identified) may be retained indefinitely for statistical and platform improvement purposes.

8. Data Security

h77 implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our key security measures include:

• SSL/TLS encryption on all data transmitted between your browser or app and h77's servers, preventing interception in transit.
• Encryption at rest for all sensitive personal and financial data stored on h77's infrastructure, using industry-standard AES-256 encryption.
• Access controls and role-based permissions: only authorised h77 personnel with a specific operational need may access personal player data, and all access is logged and audited.
• Regular security assessments and penetration testing conducted by independent security specialists to identify and remediate vulnerabilities before they can be exploited.

While h77 takes all reasonable and industry-standard steps to safeguard your data, no internet transmission or electronic storage system is completely immune to risk. If you have reason to believe that your account data has been compromised, please contact h77 support at [email protected] immediately.

9. Your Privacy Rights

As a player on h77, you have the following rights in relation to your personal data. To exercise any of these rights, contact h77 support at [email protected] with your registered account details. We will respond to all verified requests within 30 days:

• Right of access: request a copy of all personal data h77 holds about you.
• Right to rectification: request correction of inaccurate or incomplete personal data held about you.
• Right to erasure: request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
• Right to restrict processing: request that h77 limits how it uses your data in certain circumstances, for example while a dispute is being investigated.
• Right to data portability: request a structured, machine-readable copy of the personal data you provided to h77, where processing is based on consent or contract.
• Right to object: object to processing based on legitimate interests, including profiling for fraud prevention. h77 will stop processing unless there are compelling legitimate grounds that override your interests.

h77 may need to verify your identity before processing a privacy rights request to protect against fraudulent submissions. There is no charge for exercising your rights in ordinary circumstances.

10. Children's Privacy

The h77 platform is strictly intended for adults aged 21 years and above. h77 does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will delete that data immediately and close the associated account.

11. Third-Party Links and Services

The h77 platform may reference or integrate game content from certified third-party software providers. These providers operate their own services under their own privacy policies. h77 is not responsible for the data-handling practices of third-party game providers or payment processors, though we carefully vet all partners for security and compliance standards before integration. We recommend reviewing the privacy policies of any third-party services you interact with independently.

12. Changes to This Privacy Policy

h77 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will notify you by displaying a prominent notice within the platform or by sending an email to your registered address. The updated Policy will state the effective date at the top of the document.

Your continued use of the h77 platform after the updated Policy's effective date constitutes your acceptance of the revised terms. If you do not agree with a material change, you should stop using the platform and contact support to close your account prior to the change taking effect.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way h77 handles your personal data, our support team is available 24/7 in both English and Bengali. We aim to respond to all privacy-related enquiries within 5 business days.

Email us at: [email protected]